Terms and Conditions

Access and use of this site are subject to the following terms of use and all applicable laws. You may browse this site for information and the purchasing of product. However, modification, distribution, revision or transmittal of the contents of this site without written permission from Three French Vines Ltd is strictly prohibited.

Three French Vines Ltd (henceforward referred to as Three French Vines) makes no warranties or representations about the accuracy or completeness of this site’s content, or of the content of any site that is linked to this site. Neither Three French Vines nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content of this site, or the content of any site linked to this site.

Except for any personally identifiable information we may collect from you under the guidelines established in our Security & Privacy Policy , any communication or material you post or transmit to Three French Vines over the Internet is, and will be treated as, non-confidential and non-proprietary. By posting or transmitting any communication or material to this site, you agree that Three French Vines or any of its affiliates may use your communication or material for any purpose, including reproduction, transmission, publication, broadcast and posting. Furthermore, do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violate any law. Note that any personally identifiable information you may post or transmit will be treated in accordance with Three French Vines Security & Privacy Policy.

All names, logos and marks appearing on this site, unless otherwise noted, are trademarks owned or used under license by Three French Vines or its affiliates. The use or misuse of these trademarks or any other content on this site is strictly prohibited.

By using this website, you signify your acceptance of our Terms and Conditions of Use and Security
& Privacy Policy. If you do not agree with any of these terms, please do not use this site or submit any personal information.

Three French Vines, Privacy Policy

At Three French Vines we take the utmost care to protect our customers’ information. Protecting your personal information is very important to us, this is why we apply the most advanced technical measures relating to best ecommerce security practice to protect against loss, alteration or unauthorised third party access to customer information.

We use secure servers and secure socket layer (SSL) data transfer for strong encryption for all our customer information. An SSL certificate or “Secure Certificate” is an electronic document that is stored on our website that allows “Secure Socket Layer” (SSL) communication which is encrypted. When you enter a secure area on our website such as the ‘My Account’ section or the ‘Checkout’, you will notice a padlock switches on in your browser’s status bar. In your address bar you see that an ‘s’ gets added to ‘http’ which indicates the encryption of data. This means that any personal data entered on our website cannot be intercepted or read by any unauthorised third party.

Three French Vines, Returns Policy

At Three French Vines our goal is for all our customers to be completely satisfied with their orders. But should you wish to return any product, you may do so within 30 days of receipt, and we are happy to exchange the product with something more suitable or give a full refund, providing we have received the original goods back in saleable condition. Outside of 30 days of receipt, replacement or refunding of any returned goods is solely at the discretion of Three French Vines Ltd.

For any questions regarding the return of products please call on 0508 CHAMPAGNE.

Three French Vines, Guarantee

At Three French Vines we are very confident about the quality of our champagne. For these reasons, and because we want to keep you as a customer, we are happy to replace or refund any champagne that you do not enjoy. For whatever reason. So if you come across a champagne you don’t like, or you suspect there might be something wrong with it, please let us know as soon as possible.

Three French Vines, Delivery Information

Delivery Charges

Rural Delivery
If you know your address is a Rural Delivery, please select this from the Delivery Zone dropdown box when in the Checkout. If this is not correctly selected by the customer, the rural delivery charge will be manually applied by Three French Vines.

Expected Delivery Time 3-5 Working Days
We do our best to deliver as quickly as possible. For items that are currently in stock this is usually well within our 3-5 working day guideline. But this time frame is a guide only, from time to time there may be delays relating to stock availability, heavy demand such as public holidays or incomplete/erroneous address details provided in the Checkout, etc.

We will contact you as soon as is reasonably possible if we become aware of any issue affecting your order, and will do our very best to work through the issue to your satisfaction, whether that be amending, cancelling or refunding the order.

Physical Delivery Address Required (No P O Boxes)
We use personal service delivery and courier service. The couriers cannot deliver to a P O Box address, so please be sure to provide a physical delivery address in the Checkout to avoid delays.

Deliveries on Weekends
If you are in Auckland and require a delivery over the weekend please phone 0508 CHAMPAGNE.

Unfortunately we are unable to offer a weekend delivery service for those out of Auckland. And all website orders received over the course of a weekend (or public holiday) will be attended to as soon as possible on the next working day.

Export
Three French Vines does not export to other countries.

Secure Payment Options
We understand customer concerns about ordering online and for this reason we take every precaution we can to protect personal information. When you submit confidential information via this website, it is protected using the most up-to-date internet security available. You can find out more about our Security & Privacy Policy here.

Payment Options
We hope to provide you with the most convenient and flexible payment solutions possible. To this end, your payments can be made by Direct Deposit into our bank account, by Credit Card or Debit Card. We accept Visa, MasterCard, American Express and Diners.

Secure Card Processing
We use Paystation, NZ’s largest and most trusted provider of ecommerce secure card processing services.