Refund policy

Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must notify Ivory Limited t/a Three French Vines no later than three days after the receipt of products. Call us or email sales@threefrenchvines.co.nz and reference your order number so we can resolve the issue. Typically this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.

If by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product, just give us a call or email sales@threefrenchvines.co.nz and we'll work through the process of getting the product back to us and providing you with a replacement or credit.

We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.

Please note that under the terms and conditions you have no entitlement to return goods for a refund beyond the situations covered above and if Ivory Limited t/a Three French Vines does consent to the cancellation of your order you may need to incur handling charges to return products to Ivory Limited t/a Three French Vines.